Centrical Features

Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

Enables users to view and transact business with the same content in multiple languages and currencies.

Grant access to select data, features, objects, etc. based on the users, user role, and groups.

Is consistently available (uptime) and allows users to complete tasks reliably.

Is accessible from a mobile device and by users on the go.

Provides analytics tools that reveal important business metrics and track progress.

Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.

Displays standard reports at the end of each competition showing overall employee performance.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Provides features to allow scaling for large organizations.

Ability to input, modify and extract data from the application in bulk through a structured file.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

Offers a public leaderboard for users to view current standings

Offers a private leaderboard for administrators to view current standings

Measure and report on user engagement with the platform

Supports various file types including video

Allows users to access training content from mobile devices

Integrates with sales software such as sales performance management

Offers templates or examples of commonly used competition structures.

Allows administrator to create custom competitions based on KPIs specific to the team to which the competition is assigned.

Set up competitions between groups of employees as opposed to competitions between individuals.

Able to have multiple leaderboards and metrics running simultaneously for different groups of users.

Easily modify leaderboards and goal metrics to support adjustments on how to motivate users.

Provides sales teams with a list of rewards they can choose from based on high performance

Provides each employee with a user profile for personal statistics and progress.

Alerts employees with competition-related news such as launches, leaderboard updates, reports, etc.

Mobile app or mobile optimized website allows participants to easily view scores on the go.

Integration with CRM software to access necessary metrics for the competition.

Integration with social collaboration tools to allow employees to communicate about the competition and earn recognition.

Streams leaderboards and other competition-related news on company's TV.

Integration with CRM software to access and incorporate customer data

Integration with popular social networks for users to promote content or share their progress

Enables user to create courses.

Provides templates for course creation based on industry or role.

Designs and administrates tests and quizzes.

Enables for design of classes that are led by an instructor.

Allows users to create sales training courses

Provides a range of premade question types for sales training courses

Enables for design of classes that are led by an instructor.

Allows managers to create custom learning paths based on role, or experience

Provides video coaching features with object handling scenarios

Creates sequences of classes which must be taken in a specific order.

Provides functionality to communicate and send notifications to users.

Enables users to plan assignments and dispense them automatically.

Motivates users by tracking points, achievements, and badges.

Limits user access to certain functionality and courses.

Provides custom certifications to distribute after course completion.

Provides training solutions that are compliant with industry regulations such as manufacturing, government, law enforcement, healthcare, and more.

Motivates users by tracking points, achievements, and badges.

Enables the design and administration of tests and quizzes.

Provides custom certifications to distribute after course completion.

Allows managers to see progress of trainees

Provides features for coworkers and managers to provide feedback on sales training lessons

Enables user to sell their courses and receive compensation electronically.

Enables users to purchase and consume courses via an online marketplace.

Enables user to sell and manage subscriptions to created courses.

Customizes LMS experience with custom branding, personalized URL, and more.

Provides multiple language choices.

Assigns achievement badges to high-performing employees based on pre-determined standards.

Automatically recognizes achievements that should be added to the leaderboard.

Helps users determine sales goals by calculating potential commission rates.

Highlights top-performing employees to publicly reward their achievements.

Creates user profiles similar to social media pages that display private or public statuses and updates.

Generates reports with customizable fields to further understand employee performance.

Visualizes individual and team insights such as new leads and outbound calls.

Allows teams to set trackable goals within the tool.

Integrates with CRM and financial systems to help determine goals

Organizes team members by roles, activities and objectives and weighs tasks by importance.

Allows managers and administrators to peruse profiles and monitor employee behavior and performance.

Provides tools for evaluating customer interactions

Offers features for maintaining fair and consistent scoring

Generates quality and performance reports

Tools for providing personalized feedback and coaching sessions

Provides a centralized dashboard for agents to view their scores and feedback

Tools for educating and training agents

Integrates with other customer service or CRM software

Helps ensure customer privacy and data protection

Provides quizzes, testing, and software simulations to reinforce and measure effectiveness of materials.

Includes self-led, instructor-led, web-based collaboration, and tracking of completion for compliance.

Creates training materials for instructor- and self-led courses.

Training courses can be offered outside organization to customers and partners. Can include e-commerce functionality for customers to purchase training courses.

Allows managers to see progress of team members.

Provides functionality to store, organize, and search all training content.

Provides pre-created content (Courseware) on standard topics that can be used as part of a curriculum.

Offers templates or examples of commonly used competition or game structures

Allows administrator to run multiple campaigns at the same time

Ability to define and track custom user behaviors

Offers a variety of different rewards for completing actions

Allows administrator to create custom competitions and rewards based on marketing campaigns

Mobile app or mobile optimized site allows users to participate and view scores on their mobile devices

Compare survey results to industry benchmarks to locate key areas for improvement. Evaluate survey results at either a high-level or individual employee level.

Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews.

Connects to external systems and applications as needed to complete team workflows.

Distribute short, customizable culture-focused surveys or polls to employees to measure the various factors of employee engagement, including job, environment, and pay satisfaction.

Customize various components of surveys, including individual questions, distribution frequency, audience size, and anonymity.

Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools.

Provides content templates built by academics and/or practitioners and leverage science and research.

Segment employees according to factors such as location, demographics, and position. Distribute surveys and filter survey results according to employee segments.

Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools.

Send and receive recognition in the form of digital badges, awards, or messages to colleagues, employees, and managers. Recognition is displayed in real time in the platform on a live activity feed.

Communicate with team members and managers through a built-in customizable web portal. Users can communicate 1 on 1 with each other, and can ask questions, share frustrations, and make suggestions with varying degrees of anonymity.

Manages files and documents required to onboard new employees.

Assign coaches to new employees based on role and experience.

Define various types of onboarding programs that can be customized by role or team.

Offers complete visibility into agent availability to efficiently create and manage schedules.

Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.

Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.

Allows agents to set their own preferences, request time off, and trade shifts.

Allows users to access the software using mobile devices.

Automates some or all operation related tasks

Monitors call volume and quality to evaluate agent performance.

Has a centralized dashboard for users to interact with.

Forecasts scheduling needs based on historical data.

Tracks agent workloads throughout the day and helps supervisors allocate resources as needed.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Provides the ability to generate images from a text prompt.

Capability to perform complex tasks without constant human input

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting